Each piece of jewelry is handmade to order just for you. Please allow 4-7 business days for orders to be shipped. However, in some cases, processing may take longer during periods of high order volume. We want to ensure that every order meets my and your standard of quality.

If you need your item sooner please contact us or email at contact@simplisticbyb.com

• Tracking numbers are automatically sent as soon as your order is completed and packed. Once USPS scans your package into the system, the tracking number can be seen in detail about your order. If your order was packed during the weekend, it may take longer to receive an update. 
• Once your order has been scanned in your package is now under the responsibility of USPS. I am not responsible for lost packages after they have been scanned in by USPS. 
• Priority shipping usually takes 2-4 business days and international shipping takes around 14-28 business days. 

If your order has not been shipped, you may cancel your order within 24 hours.  After 24hrs of order placement, I cannot guarantee we will be able to cancel your order. Please contact us and we will do our best to support you.

If your order has not been shipped, please contact us with your order number and the detail changes and we will do our best to support you.

If your order has not been shipped, and you need to change your shipping address, email contact@simplisticbyb.com with your first and last name, order number, and the new shipping address and we can update the shipping address on the order for you.

If the order has already been shipped, we cannot update the address.

I am current not accepting returns.

Exchanges must be made within 14 days on the day the order is delivered. Customer is responsible for shipping cost. 

All items that are stamped or monogrammed are not eligible for a return or exchange at any time and are final sale.

All exchanges must be:

• Unworn
• Have no signs of wear or damage
• In its original condition in all original packaging (jewelry box)

Yes! For 1 year from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll get back to you within 1-2 business days.

Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.

Chemicals

While our jewelry is designed to withstand exposure to water, we recommend avoiding contact with harsh chemicals such as chlorine, bleach, and household cleaning products to ensure its longevity.

Storage

When not being used, store your jewelry in a cool, dry place, such as a jewelry box or pouch. Avoid storing it in a humid or damp environment, as moisture can cause damage and tarnishing.

Cleaning and Polishing

You don't need to worry if your jewelry loses its shine or becomes tarnished. It can be restored to its beautiful, shiny state by cleaning your jewelry with a soft cloth, gentle soap, and warm water or using a sunshine polishing cloth.

Blank ink on my initial ring has faded

The ink on your initial ring can start to fade over time. You can easily retouch it at home with a black sharpie. Mark only the letters and wipe off right away with the cloth provided or any cloth.